I’m normally a fan of Stephen Donnelly’s but have to wonder if there is some bias in his article this week.
In looking at this from a compliance perspective (because the allegation is really that regulations are being broken by the bank) we will consider three key pieces of legislation
The consumer credit act 1995 The consumer protection code 2012 The code of conduct on mortgage arrears 2009-2011
All of which are statutory codes with full enforcement powers built into them.
It starts with this paragraph ‘IF your bank phoned you up to four times a day, would you feel harassed? Imagine, as your mortgage arrears mounted, that you had maintained contact with your bank, as you’re meant to do, but they kept calling’.
The person was apparently being harassed, called ‘early morning and late evening’ – which I assume is an a way of alluding to wrongdoing but not actually stating whether section 46 of the Consumer Credit Act was being broken or section 8.14 of the Consumer Protection Code.
We also can’t look …