Due to the coronavirus pandemic our company is doing what we can to keep staff safe while still serving our customers through what can be a very stressful experience.
This has meant that some staff are observing self-isolation, others are working remotely and within our office building we are all segregated into different rooms, one person per office Normally the offices are shared.
Along with this there are issues with banks, longer holding times on call lines, reduced staff in the lending teams and banks are also trying to deal with existing customers who require assistance at this time with mortgage payment help.
So while we are still open, doing our best to close loans that are near drawdown and assist people who need us, there are significant delays within the system that are beyond our control.
In short, everything will be the same as it usually is but with delays and depending on developments that may arise regarding any government decisions these delays may become more or less protracted. Our intention is to go along with whatever the prevailing …