Last year marked our 10th anniversary and also the 10th year for which we had no customer complaint which required any adjudication by the Financial Services Ombudsman (or any other office prior to their existence).
This makes us very happy, and is a sign of our continued commitment to our clients who are the people who keep us in business.
It doesn’t mean people never get upset, mortgages and in particular the closing part of the process can be plagued with difficulties but we do our best to manage this process and help our customers avoid the brunt of it.
And we also do get ‘complaints’ as any firm does, but none have ever gone to the FSO and required their adjudication which means we either put things right on our own or the complaint was invalid/frivolous.
We think 2015 will mark our 11th year of being complaint free (not an invitation to the trolls to mess up our record!), and look forward to another year of being open for business and both ready and willing to help.