Under the the Consumer Credit Act 1995 where a credit provider refuses to provide credit to a consumer, the consumer is entitled to ask the credit provider to disclose to him/her, the name and address of any persons from whom they sought information concerning the financial standing of the consumer who gave information which influenced the refusal.

This information must be requested within 28 days of the refusal. When the consumer receives the information and reviews same, if he/she considers this information to be incorrect, can then request the credit provider to remove or amend the incorrect information within 28 days. Likewise, the credit provider after receiving such a request can , within 28 days of receipt of the notice, decide to remove, amend or take no action, as it sees fit.

If a consumer’s application for credit is rejected by a credit provider based on a search on a database, the credit provider must inform the consumer immediately of the results of the search and the details of the database consulted.